Power Protect Backup Services

Endpoints & SaaS Apps

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Active Incident

Updated a few seconds ago

Endpoints & SaaS Apps Cloud

Service Disruption

Endpoints & SaaS Apps GovCloud

Operational

Degraded performance with PowerProtect Backup ServicesService Disruption

Incident Status

Service Disruption

Components

Endpoints & SaaS Apps Cloud

Locations

UAE (me-central-1)


March 9, 2026 8:31PM UTC
IDENTIFIED

We are continuing to address the disruption affecting Backup and Restore jobs within the me-central-1 (UAE) region. Currently, several AWS Availability Zones remain significantly impaired due to physical infrastructure damage in the UAE region. While we continue to collaborate closely with AWS, there is no substantive update on a full restoration timeline at this time. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 6, 2026 9:07PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 3, 2026 6:24PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of PowerProtect Backup Services Cloud due to an ongoing service outage reported by AWS in the me-central-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Locations

History (Last 7 days)

Unscheduled Maintenance for PowerProtect Backup ServicesPlanned Maintenance

Description

We will be performing an unscheduled maintenance to complete important infrastructure updates for the SaaS Apps & Endpoints instance. All services in US-deployed regions will be impacted during the maintenance window. We will update this notification once the maintenance is complete. Dell Technologies


Components

Endpoints & SaaS Apps Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Montreal (ca-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Hong Kong (ap-east-1), Mumbai (ap-south-1), London (eu-west-2), Paris (eu-west-3), Cape Town (af-south-1), Stockholm (eu-north-1), Seoul (ap-northeast-2), UAE (me-central-1)


Schedule

April 4, 2026 9:00AM - April 4, 2026 2:00PM UTC


April 4, 2026 10:57AM UTC
UPDATE

We have successfully completed maintenance for the SaaS Apps & Endpoints instance. All services are restored and operational now. – Dell Technologies

April 4, 2026 9:00AM UTC
UPDATE

Maintenance started successfully at 09:00 AM UTC.