APEX Backup Service

Endpoints & SaaS Apps

Dell Status is a real-time, 24/7 health check of the Dell service. If you’re experiencing any issue, please check this page for updates.

All Systems Operational

Updated a few seconds ago

Endpoints & SaaS Apps Cloud

Operational

Endpoints & SaaS Apps GovCloud

Operational

Scheduled Maintenance

Maintenance window for Microsoft Entra ID of the APEX Backup Services Cloud - February 24th, 2025 Planned Maintenance

Schedule

February 24, 2025 5:00AM - 6:00AM UTC

Components

Endpoints & SaaS Apps Cloud

Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Montreal (ca-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Hong Kong (ap-east-1), Mumbai (ap-south-1), London (eu-west-2), Paris (eu-west-3), Cape Town (af-south-1), Stockholm (eu-north-1), Seoul (ap-northeast-2)

Description

The Microsoft Entra ID services will undergo maintenance on February 24th, 2025, from 5:00 AM to 6:00 AM UTC. This maintenance is being carried out on account of infrastructure changes. Microsoft Enra ID backups/restores will be impacted during this maintenance window for Rest of the World AWS Regions. This maintenance is not applicable for APAC AWS Regions. We will update this notification once the activity is completed. Please feel free to contact our Customer Support Team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Locations

History (Last 7 days)

Maintenance window for Microsoft Entra ID of the APEX Backup Services Cloud - February 17th, 2025Planned Maintenance

Description

The Microsoft Entra ID services will undergo maintenance on February 17th, 2025, from 2:00 PM to 3:00 PM UTC. This maintenance is being carried out on account of infrastructure changes. Microsoft Enra ID backups/restores will be impacted during this maintenance window for APAC AWS Regions. This maintenance is not applicable for Rest of the World AWS Regions. We will update this notification once the activity is completed. Please feel free to contact our Customer Support Team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies


Components

Endpoints & SaaS Apps Cloud


Locations

Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Hong Kong (ap-east-1), Mumbai (ap-south-1)


Schedule

February 17, 2025 2:00PM - February 17, 2025 3:00PM UTC


February 17, 2025 3:00PM UTC
[Update] We have successfully completed maintenance for the Microsoft Entra ID of the APEX Backup Services Cloud All services are restored and operational now. Dell Technologies

February 17, 2025 2:00PM UTC
[Update] Maintenance started successfully.
Intermittent backup delays of the APEX Backup Service Cloud eu-north-1 regionDegraded Performance

Incident Status

Degraded Performance


Components

Endpoints & SaaS Apps Cloud


Locations

Stockholm (eu-north-1)



February 14, 2025 2:28AM UTC
[Resolved] We have identified the root cause of this incident and have taken remedial steps to resolve the issue related to the SaaS Apps & Endpoints instance.

February 14, 2025 1:50AM UTC
[Monitoring] We have identified the root cause of this incident and have taken remedial steps to resolve the issue related to the SaaS Apps & Endpoints instance.

February 13, 2025 11:58PM UTC
[Investigating] We are currently experiencing intermittent APEX Backup Service delays related to the SaaS Apps & Endpoints in the eu-north-1 region due to an AWS health event. We will keep you updated with the progress. Dell Technologies
Exchange Online data backup issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Endpoints & SaaS Apps Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Montreal (ca-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Hong Kong (ap-east-1), Mumbai (ap-south-1), London (eu-west-2), Paris (eu-west-3), Cape Town (af-south-1), Stockholm (eu-north-1), Seoul (ap-northeast-2)



February 12, 2025 5:05PM UTC
[Resolved] All services are operational now. Dell Technologies

February 12, 2025 4:51PM UTC
[Monitoring] We have identified the root cause of this incident and have taken remedial steps to resolve the issue related to the Exchange Online data backup. All services are operational now. Dell Technologies

February 12, 2025 4:13PM UTC
[Identified] We are currently investigating issues with Exchange Online data backup and are working diligently to resolve them as quickly as possible. We will keep you informed of our progress.