Power Protect Backup Services

Endpoints & SaaS Apps

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Active Incident

Updated a few seconds ago

Endpoints & SaaS Apps Cloud

Service Disruption

Endpoints & SaaS Apps GovCloud

Operational

Degraded performance with PowerProtect Backup ServicesService Disruption

Incident Status

Service Disruption

Components

Endpoints & SaaS Apps Cloud

Locations

UAE (me-central-1)


May 25, 2026 4:45PM UTC
IDENTIFIED

While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 9, 2026 8:31PM UTC
IDENTIFIED

We are continuing to address the disruption affecting Backup and Restore jobs within the me-central-1 (UAE) region. Currently, several AWS Availability Zones remain significantly impaired due to physical infrastructure damage in the UAE region. While we continue to collaborate closely with AWS, there is no substantive update on a full restoration timeline at this time. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 6, 2026 9:07PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 3, 2026 6:24PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of PowerProtect Backup Services Cloud due to an ongoing service outage reported by AWS in the me-central-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Locations

History (Last 7 days)

Potential Intermittent Backup/Restore disruptionService Disruption

Incident Status

Service Disruption


Components

Endpoints & SaaS Apps Cloud


Locations

Northern Virginia (us-east-1)



September 15, 2026 11:16AM UTC
RESOLVED

We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now.

September 15, 2026 10:34AM UTC
IDENTIFIED

We want to proactively inform you that we are performing a backend maintenance at our end. You may experience backup/restore disruption during this time. Our teams are closely monitoring system performance to mitigate any potential delays and ensure background tasks complete successfully. We will keep you updated with the progress. Dell Technologies
Admin portal slownessService Disruption

Incident Status

Service Disruption


Components

Endpoints & SaaS Apps Cloud


Locations

Northern Virginia (us-east-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Hong Kong (ap-east-1), Mumbai (ap-south-1)



September 10, 2026 2:17PM UTC
RESOLVED

We have identified the root cause of this incident and have taken remedial steps to resolve the issue related to the SaaS Apps & Endpoints instance. All services are restored and operational now. Dell Technologies

September 10, 2026 2:01PM UTC
IDENTIFIED

We have identified an issue impacting Reporting on the Admin Console. We are working on priority to resolve the issue. There might be intermittent admin portal slowness/failures observed while applying this fix. We will keep you updated with the progress. Dell Technologies